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The Power of Roadmapping: How Communication Transformed a Hospital Experience

by Smart Chick Megan | Jun 14, 2023 | Leadership, Leasing, Maintenance

In the world of customer service, effective communication holds immense power. It can shape the entire experience, leaving a lasting impact on both the service provider and the customer. Today, we will delve into a remarkable personal story that exemplifies the...

Attitude Reflects Leadership: How it Impacts Team Cohesion and Business Success

by Smart Chick Megan | May 24, 2023 | Uncategorized, Leadership

Attitude and leadership are intricately connected, and understanding their relationship is crucial for fostering team cohesion and achieving overall business success. Smart recently shared in an earlier post, 5 Key Takeaways from the AMP Leadership Retreat: Inspiring...

The Power of Partnership: How Maintenance and Office Teams Can Achieve Success in Rental Property Management

by Smart Chick Megan | Apr 20, 2023 | Leadership

Maintenance and Office Teams: An Essential PartnershipIn rental property management, the maintenance team is responsible for ensuring that properties are well-maintained, repairs are completed in a timely manner, and tenants are satisfied with their living conditions....
Why Answering the Phone is Essential for Rental Property Management Companies: The Impact on Sales and Reputation

Why Answering the Phone is Essential for Rental Property Management Companies: The Impact on Sales and Reputation

by Smart Chick Megan | Apr 15, 2023 | Leasing

In the rental property management industry, where competition is fierce, providing excellent customer service is essential to stand out. One crucial aspect of customer service is answering the phone promptly. However, many property management companies struggle with...
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