The residential property management (RPM) industry is gearing up for an even bigger and better NAA RPM Careers Week in 2024, taking place from April 15th to 19th. This annual event, organized by the National Apartment Association (NAA), is back with a jam-packed...
In any emergency situation, having a solid emergency preparedness plan is crucial. As a property manager, it’s your responsibility to ensure that your building is as safe as possible for all of your tenants, and that means creating and continually improving upon...
In our rental property management industry, the survival guide to dealing with difficult people lies in understanding that “hurt people hurt people.” In our Survival BootCamp workshop, we cover the art of handling challenging individuals, and this article...
In our Survival Boot Camp workshop, we delve into the art of dealing with difficult people, with a particular emphasis on empathetic listening. However, what about body language and positioning? Can they offer solutions to handling tricky situations, such as...
Survival Boot Camp, an interactive workshop created by Smart Apartment Solutions, is revolutionizing property management by offering an engaging and dynamic learning experience for property managers and their teams. This innovative program, developed in partnership...
In the world of customer service, effective communication holds immense power. It can shape the entire experience, leaving a lasting impact on both the service provider and the customer. Today, we will delve into a remarkable personal story that exemplifies the...