


First Impressions Matter!- Standing Out The Right Way!
Online Curb Appeal: In today’s digital landscape, a strong online presence is essential for success in the apartment rental market. With 90% of prospects initiating their search online, and 85% doing so via mobile devices, it’s crucial to ensure that...
ABC’s of Leasing: A Comprehensive Guide to Success in the RPM Industry
As we geared up for our monthly in-person training for prospective Smart Staffers entering the Residential Property Management (RPM) industry, it became evident that our leasing training needed a substantial boost. Our recruits, many of whom were new to the industry,...
Hurt People Hurt People: Embracing Empathy and Compassion For Those Hurting Out Loud
In our rental property management industry, the survival guide to dealing with difficult people lies in understanding that “hurt people hurt people.” In our Survival BootCamp workshop, we cover the art of handling challenging individuals, and this article...
Cultivating Effective Interactions: Harnessing Body Language and Positioning
In our Survival Boot Camp workshop, we delve into the art of dealing with difficult people, with a particular emphasis on empathetic listening. However, what about body language and positioning? Can they offer solutions to handling tricky situations, such as...